Every answer, straight.
How training works, how programs work, what to do next, and what happens after you book — short and direct, no runaround.
What happens when.
Booking confirmations
Instant — automatic email with your session details and calendar invite the moment payment completes.
Purchase receipts
Instant — emailed automatically after every purchase.
Membership & camp activation
Instant — credits and enrollments are active as soon as checkout completes.
Website chat
The EP4 assistant answers 24/7 from our live catalog; anything it can’t handle goes to the team.
Phone
(917) 804-8403 during facility hours.
Prospect Program
What is the Prospect Program?
A structured player-development program with hitting, pitching, strength, mobility, and performance tracking built around what each athlete needs.
See Prospect Program optionsIs it just lessons?
No. It is a full development system, not isolated lessons. Athletes train on a plan, and every rep and metric is tracked in the member portal.
How is the training decided?
EP4 evaluates the athlete first, then builds a development plan based on their needs — the same assess → plan → train → track system used across the facility.
How do I join?
Book directly under Prospect Program on the booking page, or start with a free consultation call and we will map the right path for your athlete.
Book the free consultationMemberships
How do EP4 memberships work?
A membership is a monthly training commitment. Each month includes a set of session credits so athletes train on a consistent schedule; your credits refill at the start of each new membership period, and members get member pricing on eligible services.
View membershipsDo unused monthly sessions roll over?
No. Unused monthly membership sessions expire at the end of the applicable membership period and do not roll over into the next period. You acknowledge this policy before purchase, and your credits refill when the new period starts.
Does my membership renew automatically?
Yes. Memberships renew automatically each period until canceled. To cancel or change a membership, contact the front desk at (917) 804-8403 or [email protected].
What are the 6-month and 12-month agreements?
Commitment plans run for 6 or 12 months at a discounted monthly rate compared to month-to-month. You sign the membership agreement before checkout — it covers the commitment length and the early-termination amount, which is calculated from the standard month-to-month rate. A copy of the signed agreement is emailed to you.
When does my membership start after I buy it?
Immediately. Your membership activates and your session credits load as soon as payment completes — you can book sessions right away from your account.
Private Lessons
What are private lessons?
1-on-1 coaching for hitting, pitching, and fielding with EP4’s pro-experienced staff. Book a time online and lock in your session with secure checkout.
Book a private lessonDo you offer group lessons?
Yes. Train with a partner or a small group and get real coaching on every rep, at a lower per-athlete price than a private lesson — hitting, pitching, fielding, and catching.
See group lessonsIs there a cheaper way to do lessons regularly?
Yes — lesson packages bundle private lessons at a better per-session rate, and memberships include monthly session credits plus member pricing. Both are on the booking page.
View packagesHitting / Pitching / Strength Training
What technology does EP4 train with?
HitTrax, TrackMan, iPitch, and Blast Motion. Every swing and pitch becomes data you can track, so development is measured — not guessed.
Is strength training part of development?
Yes. EP4 runs specialized sports-performance training built to help athletes move better, get stronger, and stay healthy — hitting, pitching, and strength under one roof, with arm care and workload management built into pitching and performance plans.
How does development work at EP4?
Four steps: Assess (we measure where the athlete is today), Plan (a development plan built around that athlete), Train (elite coaching, every session intentional), Track (every metric logged in the member portal so progress is visible to the athlete, the parent, and the coach).
Do you guarantee results or recruiting outcomes?
No. We coach hard and we track everything, but athletic development depends on many factors — EP4 makes no guarantee of specific results, playing time, recruiting outcomes, or scholarships. Nothing we provide is medical advice.
Camps & Clinics
What camps does EP4 run?
Youth camps, catching camps, and fielding camps, bookable online. Current camps and dates are always on the booking page.
See camps & clinicsDo I have to buy the whole camp?
Camps are sold the way each camp is configured — full series, weekly, 4-week, or drop-in days. The options and prices for each camp are on that camp’s page.
How do I know my camper is enrolled?
Enrollment is confirmed automatically by email as soon as payment completes, including the camp details. Drop-in credits let you pick your day from the camp page after purchase.
Travel Baseball / Tryouts
What is EP4 Travel Baseball?
Competitive teams built the EP4 way — small rosters by age group, real reps and honest feedback, and every player training on the same data-driven system as our private athletes, tracked all season. Spots are earned, not given.
About EP4 Travel BaseballHow do tryouts work?
Start by filling out the travel baseball form — that is how you get on the tryout list. The team will follow up with tryout details.
Sign up to try outWhat about exposure?
The program is built around the tournaments, the film, and the metrics that get athletes seen at the next level, with a development plan that carries into the offseason.
Facility Rentals
Can I rent a cage without a lesson?
Yes. Cages, pitching machines, and simulators — including HitTrax and TrackMan — rent by the hour, booked online in seconds.
Reserve a cageCan I pick how long I rent for?
Rentals with multiple lengths show the options and prices right on the card — pick the length, see the price update, and book.
Packages
What are packages?
Private-lesson bundles at a better per-session rate. Buy the pack once, then book your sessions as you go.
View packagesWhy do packages expire?
EP4 packages are structured with expiration periods to encourage consistent training frequency, accountability, and better long-term development results. Each package shows its expiration terms before you buy, and you acknowledge them at checkout.
Booking / Cancellations
How do I book a session?
Everything books online: pick a category on the booking page, choose your session and time, and pay with secure checkout — Apple Pay and all major cards.
Book nowWhen is my booking confirmed?
Immediately. As soon as payment completes you get an automatic confirmation email with your session details and a calendar invite. If a session is somewhere other than the EP4 facility, the confirmation includes the venue and a directions link.
What is the reschedule / cancellation policy?
Sessions can be rescheduled free of charge up to 24 hours in advance by contacting the front desk at (917) 804-8403.
Where do I see the terms before I buy?
Every service page has its own Terms & Policies — the waiver, facility policies, and any plan-specific terms (like package expiration or membership rules) are shown before checkout, and you confirm them as part of the purchase.
Expirations (Membership & Packages)
When do my monthly membership sessions expire?
At the end of the membership period they came with. Unused monthly membership sessions expire at the end of the applicable membership period and do not roll over — your credits refill at the start of each new period.
When does my package expire?
Each package’s expiration window is shown on its page and acknowledged at checkout before you buy. After a package expires, unused sessions are no longer available — plan your sessions so you use every one.
Where can I check what I have left?
Log into your member account — your plans, credits, and bookings live in your family hub.
Member loginPlayer Development Portal
What is the member portal?
Every athlete’s training in one place: progress and KPIs versus college benchmarks, today’s workout checked off as it is done, direct messaging with coaches, and the plan the athlete is training toward.
Open the portalCan parents see what their athlete is doing?
Yes — that is the point. Everything your athlete does is visible to you: progress, metrics, completed workouts, and coach communication, all in one place.
Evaluations
What happens in an evaluation?
The athlete gets measured — velocity, exit velocity, mechanics — and leaves with a plan. Evaluations are how EP4 decides what an athlete actually needs before training starts.
Book an evaluationIs an evaluation the right first step?
If you are not sure where to start, book the free consultation call first — we will map the right path for your athlete, no pressure, no cost. If you are ready to get measured, book the evaluation directly.
Book the free callPayments / Card on File
How do payments work?
All payments run through secure online checkout — Apple Pay and all major cards. A receipt is emailed to you automatically after every purchase.
Is my card charged automatically for a membership?
Recurring memberships bill the card used at checkout automatically each period until the membership is canceled. Commitment plans (6 / 12 months) follow the signed agreement.
Who do I talk to about a charge?
Contact the front desk at (917) 804-8403 or [email protected] and we will look at it with you.
Parent & Athlete Accounts
Who creates the account — the parent or the athlete?
For any athlete under 18, a parent or legal guardian creates the account, provides consent, and manages bookings. Your family account holds every athlete in the household.
Member loginDo athletes get their own login?
Yes. Athletes use the player portal for their workouts, metrics, and coach messages, while parents manage bookings and billing from the family account. The two logins are separate on purpose.
Athlete portalI have more than one athlete — who is the session for?
When you book from a family account you choose which athlete the session is for, so each athlete’s training history and progress stay their own.
Do we need to sign a waiver?
Yes. Every athlete (or their parent/guardian) signs the EP4 Liability Waiver & Policies before participating. It is presented during booking and available any time on the policy page.
Read the waiver & policiesDidn’t find your answer?
Ask the chat in the corner, call (917) 804-8403, or book the free consultation — a real person maps the right path for your athlete.
Book the Free ConsultationGetting here is the easy part.
Hours
Summer (Jul 1 – Aug 31)
Mon–Fri 9 AM–8 PM · Sat 9 AM–4 PM · Sun closed
School year (Sep 1 – Jun 30)
Mon–Fri 10 AM–10 PM · Sat–Sun 8 AM–6 PM
Be elite.
Book your first session and find out what elite development actually feels like.
Book a Session